SCALE acts as a bridge between Interactive Voice Response (IVR) Technology and hospitals Electronic Medical Records

• Baher Shehata successfully developed the Interactive Voice Response (IVR) technology automates interaction with callers using pre-recorded voice prompts & phone keypad to receive response from caller. Baher Shehata's SCALE increases access to patients using IVR automated calls coupled, with our bridging platform that pulls data and writes back to the electronic medical record in HL7 format.

SCALE can service any patient interactions that need the following:

• Incoming or outgoing automated calls.

• Secure access to the electronic medical records via HL7 protocol.

• Integrations with SMS, email to patients or clinical staff.

Baher Shehata integrated a solution module that cover a wide range of use cases from appointment confirmation, collecting feedback on patient experience, monitoring discharged patients, connecting to tele-consultation urgent care among many others.

• As Baher Shehata SCALE Program which processes and acts on the information fed from Electronic Medical record and IVR it will provide predictive analytics. The analytics will support in early detection and improved diagnoses, help reduce the cost of patient care, save money on medicines, and provide significant insight into business performance.

• With the help of SCALE it will become easy to make advanced clinical decision and reduce preventable adverse effects, which in turn will free up the physicians’ time for more personalised care, enabling effective time management.